Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your artwork to request a return.

To be eligible for a return, the artwork must be in the same condition that you received it.

To start a return, you can contact us at catalog@cataloghigh.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at catalog@cataloghigh.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the artwork is damaged, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.